PRODUCTS & SERVICES

Safety Programs

At Collett Propane, your safety and energy efficiency are very important to us. Just as regular maintenance is an integral part of keeping your car running, so too are regular check-ups in keeping your propane system and appliances in optimum condition. Here's how we can help.

Code Inspections

For your safety and as required by our insurance carrier, we perform Code Inspections on all of our tanks, equipment, regulators and lines during the spring and summer months.

No Charge Testing. We will be testing your equipment and system, and updating any regulators, etc. that may be out of date so they meet the current code regulations.

You may see our service technicians on your property around the tank and up by your home. You may also notice new equipment and changes made in your system. There is no charge for these updates.

Adult Required During Some Tests. We are also required to check the inside propane system. This requires an adult to be in attendance while our technicians:

Shut down your system
Perform leak and pressure tests
Record information on your appliances using propane
Relight your system

Please contact one of our offices to schedule a time that is convenient for you to meet our technicians. Thank you in advance for your understanding and assistance with this important safety matter.

Propane Appliance Survey

We are constantly required to update our records on propane appliances in your home or business.

Please take a few minutes to fill out the Propane Appliances Use Form (.pdf) which lists commonly operated appliances. Mark all appliances which operate on your large residential or commercial propane tank, not those running on your small grill or camper tank. Please call, fax, mail or e-mail this list back to us at your earliest convenience.

Gas Check Safety Program

Your propane gas system and appliances are checked for safety and maximum efficiency. That way, you are assured peace of mind when the heating season arrives.

Due to stricter insurance regulations, Collett Propane has adopted a new out-of-gas policy. New regulations require anyone delivering propane to an out-of-gas customer to perform a complete system leak check.

This means if you run out of gas, a Collett Propane representative must perform a pressure leak check and bring all propane appliances back into operation. A thorough safety check can take time, and you, our customer are required to be present.

If your tank runs completely out of gas, we must perform this service before your tank can be filled and your system running again.

Propane is an extremely safe energy source when used properly. These strict out-of-gas regulations are required by our insurance carrier to protect the safety of your family and property.

Convenience, comfort, cost and safety are four good reasons to avoid out-of-gas situations.

"Will Call" - Out-of-Gas Fees Apply

If you are a "will call" customer (which means you call us when you want gas) and you run out of gas, a leak and safety check fee will be added to your propane delivery.

During regular business hours the fee is $75 paid prior to or at time of delivery only.

After hours and during holidays, the fee is $150 paid prior to or at time of delivery only.

"Auto Fill" - No Out-of-Gas Fees Apply

If you are an "auto fill" customer and we mistakenly let you run out of gas, the leak and safety check is free of charge.

New Propane Appliance Safety Check

If you own a new propane appliance, congratulations! Today's propane appliances achieve energy efficiency approaching 100%.

No matter where it was purchased or who installed it, Collett Propane will safety check your new propane appliance free of charge at the time we're installing your propane tank or updating any equipment we own (i.e. tanks, regulators, etc.). This service can be performed at other times for a minimal charge.

Our safety check will make sure your new appliance works properly and efficiently for a long service life.

Delivery Checks

Every time our drivers make a delivery to your location, we are visually checking the outside installation (tank, regulator and piping). We are also checking for odorant in the propane to ensure your safety.

Timely Safety Newsletter

Our safety newsletter called Propane Profiles (read current issue in .pdf) is published seasonally.

It contains important information for your family's safety, as well as company information important to our customers.

Regular features include:

New employees
Special buying programs
Important safety information like what to do if you smell propane, appliance safety tips, helpful reminders and frequent safety checks.

Watch for Propane Profiles in your mail!


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