Top Questions to Ask Propane Companies Before Signing a Contract

June 19, 2024 / Back to Blog

When considering a propane company for your energy needs, it is crucial to ask the right questions to ensure you are making an informed decision. Not all propane providers offer the same level of service, pricing, or safety measures. Here are some key questions to ask before signing a contract with a propane company.


1. What Are Your Delivery Options?

Propane delivery options generally fall into two categories: automated and as-needed. Automated delivery schedules regular deliveries based on your usage patterns, which can be ideal for consistent propane users. As-needed delivery requires you to monitor your tank and place orders as necessary. Understanding these options helps you choose the best one for your household’s needs.


2. How Are Your Charges Structured?

Propane companies may have various charges associated with their services. These can include:

  • Storage Tank Installation: Some companies charge a one-time fee for installing propane tanks.
  • Rental/Storage Fees: If you do not own your tank, you may incur monthly rental fees.
  • Minimum Monthly Purchases: Some providers require a minimum monthly purchase, while others let you pay only for what you order.
  • Delivery Fees: Understand whether delivery fees are included or charged separately based on the amount of propane delivered.
  • Disconnection and Early Termination Fees: Inquire about any costs associated with ending service or disconnecting tanks.

Make sure to get a detailed breakdown of all potential charges to avoid unexpected costs later on.


3. Are Your Technicians and Drivers Certified?

Safety is paramount when dealing with propane. Ensure that the company’s technicians and drivers are certified and adhere to national safety standards. Ask if they have certifications from recognized bodies, which can provide peace of mind regarding the safe handling and delivery of propane.


4. What Payment and Budget Plans Do You Offer?

Propane prices can fluctuate, making it beneficial to have flexible payment options. Look for companies that offer budget plans such as even monthly payments, pre-buy programs to lock in prices, and automatic payments. These options can help you manage your budget more effectively and protect you from price spikes during peak seasons.


5. What Other Services Do You Provide?

Beyond propane delivery, consider what additional services the company offers. This can include:

  • Emergency Delivery Services: Crucial for those relying on propane for heating or generators.
  • Gas Line Checks: Regular inspections to ensure there are no leaks.
  • Appliance Maintenance: Services for maintaining propane appliances like heaters and stoves.

Having a provider that offers comprehensive services can save you time and money in the long run.


6. How Do You Help Monitor Propane Usage?

Efficient usage monitoring can prevent running out of propane unexpectedly. Some companies offer tank monitoring systems that track your usage and automatically schedule refills. Ask if the company provides such services and if they come with additional costs.


7. What Are the Terms for Terminating the Contract?

Understanding the terms for ending a contract is as important as knowing the start-up costs. Ask about any termination fees, the process for returning or disconnecting tanks, and whether you will be reimbursed for any unused propane in the tank. Clarifying these terms upfront can prevent unpleasant surprises later on.



Choosing the right propane company involves more than just comparing prices. By asking these critical questions, you can ensure that you select a provider that meets your needs in terms of delivery options, cost structure, safety, and additional services.

At Collett Propane, we prioritize your safety and satisfaction, offering certified technicians, flexible payment plans, and comprehensive service options to meet all your propane needs. Contact us today to learn more about our services and how we can assist you in making a smooth transition to propane energy.

Thank you for considering Collett Propane for your energy needs. Sign up today and experience the difference of working with a trusted and reliable propane provider.