Propane Service Signup

Automatic Fill means we will automatically refill your tank on a set, repeating schedule. We base this schedule on weather and usage history during the winter months. Once the Auto-Fill choice has been made, the account must remain on Auto-Fill for one-year. The account will remain on Auto-Fill until the CUSTOMER notifies Collett Propane to be removed from the Auto-Fill Program.

This option is for WINTER MONTHS ONLY (August 1 – May 1). No automatic deliveries are made during the summer months. Auto-Fill customers may contact us to request a fill in the summer when prices are traditionally lower.

Deliveries to customers with PAST DUE BALANCES are suspended. If a delivery is skipped because of a balance due, the account MAY BE SUBJECT to additional fees in “out of gas” situations. Customers are responsible for all gas delivered while being delivered on Auto-Fill, even in the case of moving. If you plan to move, please notify Collett Propane BEFORE the next scheduled delivery.

Will-Call means you are responsible to check tank levels on your own and contact Collett Propane to order fuel. Collett Propane requests that you CALL WHEN THE TANK IS BETWEEN 20% - 30% to ensure timely delivery without disruption in service. Deliveries are NOT GURANTEED on the same-day. Collett Propane is in certain areas, during specific days of the week. You will be told IN WRITING of your delivery day. The order must be placed PRIOR to delivery day. Deliveries placed ON YOUR DAY, will have to wait UNTIL THE FOLLOWING WEEK. Emergency fees and Minimum Fill fees apply in certain circumstances:

MINIMUM FILL FEE - $50 – This happens when a customer orders fuel and DOES NOT meet a minimum fill requirement. Each tank has a different minimum fill amount. YOU WILL BE INFORMED by Collett Propane staff.

There are some fees that can accrue to any account. We list them here to help you avoid them:

• Driveway Access Fee - $50 (if we have to come back a second time to make a delivery due to overgrowth of vegetation, untreated snow-covered driveways, un-leashed dogs or other obstructions).
• Out of Gas Fee - $50 (applies to Will-Call customers or Auto-Fill customers with past-due invoices). When a tank RUNS OUT OF GAS, the $50 fee is added because a driver MUST conduct a leak check. DELIVERY HAPPENS ON YOUR REGULAR DELIVERY DAY. The customer MUST BE HOME for an out of gas delivery. Customers not home, will be subject to an ADDITIONAL FEE of $100 for a Service Technician to make a return trip to the home.
• Emergency Fill Fees - $150 - $300 (This fee does not apply to Auto-Fill customers without past due balances.)

This Propane Gas Service and Equipment Rental Agreement and associated terms and conditions (the “Terms and Conditions”) (collectively, the “Agreement”), entered into and effective as of the date counter-executed by Company, is made by and between Collett Propane Inc. (the “Company”) and the below customer, and any of his/her/their/its permitted successors or assigns (the “Customer”).

RENTAL TANK SIZE; MINIMUM ANNUAL USAGE
Tank sizing is based on expected annual usage. In the event that Customer fails to meet the annual usage requirements as described below, following notice to Customer as described in this Agreement, Company may—in its sole and absolute discretion—remove the rental tank and associated equipment and immediately cease all service to Customer. Company may also, in its sole discretion, charge the fees as described herein.

RATES CHARGED

• Rates charged to Customer by Company are based upon the market rates for the product delivered under this Agreement and Customer’s usage thereof. The rates are subject to change at any time and the current rate will be included in any invoice provided to Customer.
• Each Company rental tank placed at the service location shall be subject to a fee in the amount of $60, which must be paid by Customer prior to installation of the rental tank and associated equipment, and will, thereafter, be billed annually for so long as Company continues to provide service to Customer at the service location listed in this Agreement.
• Each Company rental tank placed at the service location may, in the sole discretion of Company, be subject to an annual fee in the amount indicated above in the event that Customer does not meet or exceed the annual usage required amount of product in any given year.
• Customer acknowledges and agrees that Company may charge additional fees when Customer: (i) requests a refill of the rental tank for less than a complete refill, (ii) takes delivery of product on a day other than scheduled route delivery day, or (iii) is in an “Out of Gas” situation.

MAINTENANCE OF RENTAL TANK AND EQUIPMENT
Company is responsible for upkeep of the rental tank and associated equipment; provided, however, Customer shall keep and maintain the area immediately surrounding the rental tank and associated equipment free from debris, roots, weeds and, as applicable, should be mowed regularly. Customer acknowledges and agrees that Company shall have unfettered access to the rental tank and associated equipment at any time the Company deems necessary and Customer shall not interfere with said access.
By execution hereof, Customer acknowledges receipt of a copy of this Agreement (including the Terms and Conditions set forth on the reverse side hereof, which are incorporated herein by reference as if fully restated herein) and understands and agrees that he/she/they/it has/have had an opportunity to review the provisions of this Agreement and will be, and are, bound thereby. The below-listed Customer (or representative of Customer) represents and warrants that he/she has authority to execute this Agreement and bind Customer. The below-listed person agrees to indemnify, defend and hold harmless Company to the extent that he/she does not have authority to execute this Agreement and bind Customer.